Privacy Policy

Privacy policy

1

Data collection :

·                User data or information are collected in various ways.

·                Information that the user provides to the platform:

1.      In the event that you are a representative of a user, you will be asked to provide certain contact information necessary for registration or to activate the account on behalf of the user who benefits from the service, including information for communication, data or proof of authorization of the actual user or the entity that registered and authorized its representative.

2.      In the event that you are an employee of one of the users, you will be asked to provide specific contact information necessary for registration or to activate the account on behalf of the user who benefits from the service, including information for communication, data or proof of the authorization of the employer, proof of the work relationship, or a letter directed by the employer to which he works as The actual user of the account.

3.      In some or in cases it is possible for one of our employees, through the official means of communication for the platform, to request or provide information about your business or some documents, documents and licenses that prove specific cases or situations of your business

4.      In some or in cases it is possible for one of our employees, through the official means of communication for the platform, to request or provide information about the products, activities, sales and transactions that you or will engage in through the platform.

5.      In the event that you are a buyer, you may be contacted or asked for evaluations, responses, answers, or any information about the sellers you have dealt with, or any other matters that the management should know about the buyer or any other data about him or to evaluate the experience.

6.      In the event that you are a buyer and your comments on products and sellers have a high impact and credibility and depend on them, you may be contacted by the management of the platform and we may collect data and content that you provide from texts, pictures, videos, comments, profile pictures and social media accounts.

7.      In the event that you are a buyer, you may be asked for information related to facilitating purchases, and this information is regarding credit card, security code, validity dates, bank accounts, bills, checks, transfers or delivery in addition to any information that may be related to the sale of products, prices, tracking information and all What would facilitate the buying process or collect information for the purpose of ascertaining the activities of the seller and the buyer.

8.      In the event of disputes between users, whether sellers and buyers or between sellers, they may request some information and documents that support the allegations of each party, and we will handle this dispute, whatever the reasons behind it, and users must respond to the platform's requests for settlement and handling the complaint and their consent to register in The platform agrees to provide the platform with all required information and documents when any dispute or complaint occurs between all parties.

9.      The information that users send to the platform for the purpose of publishing will be available to everyone and then to all Internet users as they can access it.

·                Information collected automatically for the platform:

1.      In the event that the user communicates with the platform, its customer service department, or via social media, postal or chat, we may record a copy of your correspondence and additional information may be requested for the purpose of verifying the user and the reasons for the communication.

2.      We will collect information from publicly available sources about contact information and data about users to verify users and their patronage.

3.      We will collect information about the user’s activities within the platform, the transactions and activities, and everything related to that from selling, buying, products, content, or correspondence within the platform or any other matters that the user may do within the platform.

4.      We will collect information about current or potential users for the purposes of offers and important events and regarding jobs, contact names, phone numbers, addresses and e-mail.

5.      In the case of the visitor or user, technical information will be collected about the device you are browsing from, the country in which you are browsing, type of device, type of browser and the IP This may include all data, including your browsing patterns and your interaction with the platform, and it may be on a statistical type such as the number of visitors, the rate of visits, the operating systems, the types of devices and the size of the data as well as the pages that the user or visitor makes. It uses cookies, the number of sessions and unique visitors.

·                Information we collect from third parties:

1.      We may use social media platforms with which you register your account with our platform, which include general and basic profile information, including: username, nickname, profile picture, country, employer name and contact details.

2.      We may receive personal information about you from parties that we share with us to help provide verification services for customers and their bank or credit accounts to know customers, including knowledge of basic information such as name, phone or mobile number, e-mail, employer details and contact information for representatives of business or vendors .

3.      Information that we may receive from entities that work with us as part of our marketing efforts or improve performance, such as those that carry out survey, census, and investigation procedures on customer opinions and the extent of satisfaction with services and use of the site.

2

Use of data and information:

·                Knowing customers and checking users' backgrounds, accounts, security measures, and limiting anti-money laundering operations.

·                Verify the user's eligibility to register on the platform in accordance with the terms of use of the platform.

·                For account development, user account management, setup and organization processes.

·                For the purposes of customer and user support and claims management.

·                For the purposes of managing disputes and complaints.

·                Facilitate communication between users, sellers and buyers, and process settlements and payments.

·                Facilitating logistics, sales and after-sales services.

·                Promotion and advertisement of the users' products and the platform.

·                Evaluate monitoring account security and transaction risks and detecting fraud or illegal uses.

·                Contribute to providing advanced services in marketing and planning the marketing process in line with the information we collect on the public, visitors and users.

·                Statistical analysis of market needs and research processes.

·                We offer products that we realize based on the information we collect about you by means of cookies that you need them most.

·                We use your information for digital and non-digital archiving, research or statistical purposes in a manner that does not conflict with data protection laws.

3

Disclosure of information and its sharing with the following parties:

·                We disclose to other users some information and data for the purposes of facilitating purchases and communication between the seller and the buyer in a manner that does not harm the privacy of both parties.

·                We disclose to third parties, business companies, service providers, or partners for us to process personal information for the purposes of informing the user at the time that data and information are collected.

·                We provide information about you to other users to help the user (seller or buyer) take advantage of offers or discounts.

·                Marketing and advertising platforms such as Google, Facebook, Twitter, Instagram may share with us data and analyzes of user behavior in order to customize content for the target groups and beneficiaries of it, and these platforms in a participatory manner collect information from our platform and other platforms and analyze it in a way that makes the advertisement more meaningful and targeted and subject to These activities are based on the privacy policies of those platforms and not the privacy policy of our platform.

·                Payment gateways and providers as they process personal information to help settle payments for transactions, process orders and withdrawals of vendors, match information listed with truth, and detect fraud or theft that may occur on credit cards, and these operations are subject to the privacy policy of these providers and not the privacy policy of our platform.

·                Credit risk service providers and whether sellers can withdraw their money.

·                Partners providing delivery services and logistics services to deliver buyers' orders, return, exchange, and transport services.

·                Customs agents for customs clearance purposes, especially for orders outside the borders.

·                Cloud storage service providers and hosting service providers.

·                Customer service, after-sales and maintenance service providers or partners who provide us with services to take care of customers and contribute to their service.

·                Providers of risk assessment and information security services in the platform, in a way that contributes to enhancing the security and accounts of users within the platform whenever required.

·                Information can be provided to all bodies, organizations, ministries, or government agencies, consultants, arbitrators, jurists, lawyers and relevant authorities for the enforcement of all laws to which the platform is subject, whether executive or judicial, or related to cases of suspicion of any activity of one of the users of those authorities, in a manner that guarantees Protecting our legal, financial and intellectual interests in front of all legal authorities in the event that the deduction in the case of the seller or buyer does not comply with any of our rights guaranteed by the law with enforcement or litigation, or in cases of defending any of the users of the platform or his interests, where we may disclose any personal information And transferring it in accordance with the requirements of laws, regulations and regulations and allow it.

·                To anyone you agree to disclose information to.

·                In some cases, anonymous and identifiable information may be provided to third parties, and upon submission it is anonymous information and your personal identity is not identified.

4

Data retention:

·                According to the laws and regulations, personal information is kept according to the relationship and the contract that was made between the user and the platform by performing the registration process.

·                User information and data are preserved and stored by one of our employees, agents or partners outside the Kingdom of Saudi Arabia via cloud storage or through our servers with our partners and those working for us outside the Kingdom and it is under full management by us and is subject to protection by these partners and service providers.

·                The users' personal information and data are preserved as long as the user has not terminated the contractual relationship and terminated his account with us, whether the user terminated or was terminated by the platform for violating the terms and conditions of use.

·                We archive information and data for the purposes for which they are preserved and continue to be stored with us while preserving the rights of the parties not to use or disclose them for purposes other than those for which they are disclosed or used for him.

·                In the event that the user takes actions to terminate the contractual relationship with the platform, the platform has the right, by system, to retain these data and information for a period of not less than 3 years.

·                We keep data for the purposes of protecting the contractual relationship with the parties with whom the user has entered into contracts during the period of use or for information purposes that may be requested in the future for the purposes of protecting customers and users or providing after-sales services that the seller had guaranteed during the contract.

·                In the event that we do not have a contractual relationship between the user and the platform or it has been terminated by us, the storage of user data in our archives remains isolated from any of the processing operations unless it is deleted.

5

Tracking and chatting technologies:

·                We may use tracking technologies within the platform to identify users or visitors, visit times, the pages they follow, or browsing patterns, all of this by means of cookies.

·                We may place links to communicate via social media applications such as Facebook or WhatsApp to inquire quickly, and the link directly transfers the user or visitor to the application, and this may be done by simply pressing the button without a hint or alert for approval after pressing the button.

·                We may put links to communicate with customer service and live chat, and they may contain automated response techniques and directed at speeding up solutions for users or visitors, and the visitor or user can talk to her, often through a third party or one of the providers of those services to our platform.

6

Security procedures and measures:

·                In the event that a minor (under 18 years of age) provides information about his parents or one of them without their consent, the parents or guardian must contact us to remove that information.

·                We take all security measures as required to protect users' data and to ensure the correct use of the information we keep.

·                The user is allowed, within the limits of some information and data that he shares with other users or visitors, to identify the user, and they are displayed within the platform or on the user’s page, such as the name, name of the entity he represents, the nature of the activity, the type of products offered, the products offered through him, and some information about the entity he represents.

·                Our employees will never ask you for any information about entering your account, such as a password or other information, while they may ask you for some information to match and ensure that you own this account, for example phone number.

·                If the computer or mobile device through which you log in to your account with our platform, please make sure to log out after completing the use of the account, to ensure that there is no illegal use of your account with us and to avoid operations that are not carried out by the actual user of the account.

·                We cannot guarantee the safety of the information and data transmission over the Internet or wireless networks, and because we protect data and information and keep it in order to protect the privacy of the user, we cannot guarantee the security of any data or information that the user sends to us, and the user does this at his own responsibility.

7

Terms update or change:

When we update the terms and conditions regarding the privacy policy, we will take the appropriate measures and changes, and we may update the privacy policy from time to time in response to any change that may happen legally or commercially, and we will take your consent based on the changes in the event that you accept to continue as a user of our platform based on these changes, and you will become These changes are effective as soon as they are published, and upon publishing any change to any policy of the site, this will be recorded on the policies and conditions page.

8

Legal justifications for dealing with your data:

·                The necessity of dealing and collecting data to provide services to users according to this data in order to be able to use the platform and provide users with what they request through the platform.

·                The necessity to collect data upon registration for the purposes of compliance and compliance of the user with laws, accounting and auditing, and to disclose them to the competent authorities to implement the provisions and laws.

·                The need to collect data to protect the legitimate interests of the platform towards users and preserve its rights (or the interests of a third party if any) and the commitment of users towards it, as it is based on operating the platform and its services, managing our relationships with users and communicating with them, improving and developing those services, and striving to provide more for all users.

·                The need to collect data to protect the legitimate interests of the platform against fraud, deceit or fraud, and there may be other interests than that that are disclosed to the user when he is asked for that information.

·                The need to collect data to protect the interests of users towards each other and to preserve the rights of the parties.

·                The necessity of collecting data because it is a condition of consent to accept the user in the platform.

9

Transferring data outside the region:

·                Some data may be processed, stored or dealt with with parties outside the region subject to systems that may not provide the same level of protection as in the Kingdom of Saudi Arabia.

·                However, we are obliged to the maximum extent to make sure of any other parties or partners with whom we cooperate outside the Kingdom of Saudi Arabia in the application of privacy standards and the confidentiality of users' information without any responsibility on the part of the platform.

10

User rights towards data and information:

·                The user has the right to access, update, or request deletion of his personal information in a manner that does not violate the registration and approval systems within the site.

·                The user has the right to correct or correct information and data within 24 hours of sending it, and in the event that this period is exceeded, or the user has made any request, dealings, or benefited from the services of the platform, the services of the platform are considered effective and the user shall bear any error in the data and information sent by him and he can at the same time update So, for example: If the user registered with a wrong phone number and requested a product through the platform, we may cancel the order, then the user corrects his data and then makes the request available to the user to re-order the product again.

·                The user has the right to unsubscribe from the platform's mailing lists or some of them.

·                The user has the right to object to the direct marketing of him or one of his products through our platforms, our means of communication, or our representatives.

11

Contact us :

You can contact us or send all your inquiries about the privacy of users' data to the mail: b2b@yejei.com

12

Conflict in translation:

This agreement shall be applied according to the terms, conditions and all details in the Arabic language, and in the event that the Arabic version of it conflicts with any other copies of its translation, the Arabic version of it is the reference and the basis for any dispute related to this.